Contact Us

We’re here to help with your orders, products, shipping, returns, and refunds.

Customer Support

For assistance, please contact us by email:

Email: stacycraig905@outlook.com
Website: https://madeplushtoys.com

We aim to reply within 1–2 business days.

When contacting us about an order, please include:

• Order number
• Customer name
• Email used at checkout
• A brief description of your question
• Photos or videos when reporting damage or defects

Shipping Support

Orders are shipped from China.

Most orders are processed within 7 business days and usually arrive in the United States within 7–20 business days after dispatch.

Return & Refund Support

For return or refund assistance, please contact us before sending any product back. Include your order number and relevant photos so we can review your request efficiently.

Business Information

Store Name: Made Plush Toys
Registered Business Name: 厦门市集美区潮派玩具网络工作室（个体工商户）
Registered Operator: Huang Bingtai
Unified Social Credit Code: 92550211MAKGXEBX68
Registered Address: Room 131, No. 13 Zhongwan Road, Jimei District, Xiamen, Fujian, China

The registered address is used for business and legal correspondence. Return addresses are provided only after a return request has been reviewed and approved.