Refund policy

Return & Refund Policy

1. Return Window

Customers may request a return within 14 calendar days after delivery.

2. Return Conditions

To be eligible for a return, the product must be:

Unused
Unopened
In its original packaging
Accompanied by proof of purchase

Products must be returned in the same condition in which they were received.

3. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Opened blind boxes
Opened inner packaging
Products with removed seals
Used items
Gift cards
Clearance items

This restriction does not affect claims for products that arrive damaged, defective, or incorrect.

4. Damaged, Incorrect, or Defective Items

If you receive a damaged, incorrect, or defective item, please contact us within 7 calendar days after delivery.

Please provide:

Your order number
Clear photos of the product
Photos of the original packaging
A short video when necessary

After review, Made Plush Toys may provide a replacement, partial refund, full refund, or another appropriate solution.

5. Return Authorization

Please contact us before sending any product back.

Approved returns must be sent to the return address provided in our authorization email. The return address may be located in China.

Returns sent without prior approval may not be accepted.

6. Return Shipping Costs

For change-of-mind returns, including unwanted items, incorrect purchases, or personal preference, the customer is responsible for return shipping costs.

If we sent an incorrect item, or if an item arrives damaged or defective, Made Plush Toys will cover the reasonable return shipping cost, provide a replacement, or issue a refund without requiring a return when appropriate.

For low-value items where international return shipping costs exceed the value of the item, we may offer an alternative solution, including a replacement, partial refund, or full refund without requiring the item to be returned.

If an order is returned because of an incorrect address provided by the customer, refusal of delivery, or failure to collect the parcel, the customer may be responsible for the original shipping cost and any return-related charges.