Terms of service

Customer Service Policy

1. Customer Support

Made Plush Toys provides customer support for order questions, product information, shipping issues, returns, and refunds.

Please contact:

Made Plush Toys
Email: stacycraig905@outlook.com
Website: https://madeplushtoys.com

Please include your order number so we can assist you efficiently.

2. Support Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, holidays, and peak shopping periods.

3. Blind Box Products

Single blind-box products contain randomly selected designs unless the product listing states otherwise.

We cannot guarantee a specific character, color, design, or hidden edition for a single blind-box purchase.

4. Full-Set Products

Full-set products will be supplied according to the description shown on the relevant product page.

Please review the product description and available options before placing an order.

5. Product Information

We make reasonable efforts to keep product descriptions, photos, pricing, and inventory information accurate.

Minor packaging differences, screen color variations, and manufacturer updates may occur.

6. Order Review

We may contact customers to verify an order if payment, shipping address, inventory, or order security concerns require clarification.

Orders that cannot be verified may be cancelled and refunded to the original payment method.

7. Independent Retailer Notice

Made Plush Toys is an independent retailer specializing in collectible plush toys and blind-box products.

Brand names, including Baby Three, are used only to identify the corresponding products offered for sale. Made Plush Toys is not the official brand website unless expressly authorized in writing.

8. Business Information

Registered Business Name: 厦门市集美区潮派玩具网络工作室（个体工商户）
Registered Operator: Huang Bingtai
Unified Social Credit Code: 92550211MAKGXEBX68
Registered Address: Room 131, No. 13 Zhongwan Road, Jimei District, Xiamen, Fujian, China